NNTC’s response to COVID-19

Our Main Office

We will keep our doors locked at our main office in Jackson to help stop the spread of COVID-19.  Staff members are inside working during normal business hours.  You may still reach us by phone at 888.397.4321 or by email at nntc@nntc.net. Payments may be dropped off in our drop box.  If you need to turn in equipment, please use the container outdoors and call or email us that you’ve dropped off equipment.

Entering Homes and Businesses

The nature of the business at Northeast Nebraska Telephone Company (NNTC) requires staff to enter homes and businesses. The company now has new protocols in place, which not only protect technicians but also protect customers.

As of June 8th, technicians will return to entering homes and businesses for service calls, as long as everyone in the home/business is well.  Phone agents will ask this question when service is set-up, the technicans will ask again upon arrival.  Customers will be asked to stay more than 10 feet away from the technician inside the home or business.  Technicians will wear a mask and gloves when inside a home or business.  Technicians may also ask customers to wear a mask.

Free Wi-Fi available in NNTC Communities

We will offer FREE Wi-Fi hotspots at our central office locations throughout the communities we serve.   Just search NNTC_PandemicFreeWiFi.   This is available for anyone, even non-customers. All you have to do is be near our central offices at the following locations:

1.) Allen – 212 S. Clark St.
2.) Bartlett – 531 Randolph St.
3.) Bristow – 202 1/2 Park St.
4.) Butte – 510 Thayer St.
5.) Clarks – 106 W. Amity St.
6.) Clearwater – 306 Nebr. St.
7.) Coleridge – 114 N. Main St.
8.) Craig – 196 N. Main St.
9.) Decatur – 430 W. 7th St.
10.) Dixon – 208 3rd St.
11.) Jackson – 116 N. Pigeon St.
12.) Long Pine – 156 W. 4th St.
13.) Martinsburg – 5204 Main St.
14.) Newcastle – 205 Louis St.
15.) Obert – 213 Hwy 12
16.) Prague – 301 W. Center Ave.
17.) Spencer – 107 W. Evans St.
18.) Staplehurst – 222 N. 5th St.
19.) Stuart – 105 E. 2nd St.
20.) Ulysses – 420 C St.
21.) Weston – 350 Elm St.
22.) Winside – 203 Vroman St.

Click Here to see this story on KTIV News 4 out of Sioux City.

Assistance for low-income households

Low-income families may apply for reducded charges through FCC’s Lifeline program. The program aims to help low-income households pay for their telephone and broadband service charges by providing a monthly subsidy. To see if you qualify, click here.