NNTC’s response to COVID-19

Entering Homes and Businesses

The nature of the business at Northeast Nebraska Telephone Company (NNTC) requires staff to enter homes and businesses. The company now has new protocols in place, which not only protect technicians but also protect customers.

Until further notice, our technicians will not be entering homes or businesses.

Our Main Office

We will keep our doors locked at our main office in Jackson to help stop the spread of COVID-19.   Limited staff members are inside working during normal business hours.  You may still reach us by phone at 888.397.4321 or by email at nntc@nntc.net.  If you need to turn in equipment, please call us to do so.  Payments may be dropped off in our drop box.

 Schooling from Home

If you have a student at home (college or otherwise) because of coronavirus, please fill out this form. We will offer our customers who have a student or students at home a 30 GB credit, per month, per student, to finish out the school year or semester. If you have a student at home, please use the “Closed School due to COVID-19 Form”.  Proof of the student’s identity and school will be needed.

Free Wi-Fi available in NNTC Communities for Students

We recognize the importance of the internet to do schoolwork from home with the possibility of more school closures due to COVID-19. Because of that, we will offer FREE Wi-Fi hotspots at our central office locations throughout the communities we serve.   Just search NNTC_PandemicFreeWiFi.   Free Wi-Fi will be available 24/7 for at least 60 days. This is available for anyone, even non-customers. All you have to do is be near our central offices at the following locations:

1.) Allen – 212 S. Clark St.
2.) Bartlett – 531 Randolph St.
3.) Bristow – 202 1/2 Park St.
4.) Butte – 510 Thayer St.
5.) Clarks – 106 W. Amity St.
6.) Clearwater – 306 Nebr. St.
7.) Coleridge – 114 N. Main St.
8.) Craig – 196 N. Main St.
9.) Decatur – 430 W. 7th St.
10.) Dixon – 208 3rd St.
11.) Jackson – 116 N. Pigeon St.
12.) Long Pine – 156 W. 4th St.
13.) Martinsburg – 5204 Main St.
14.) Newcastle – 205 Louis St.
15.) Obert – 213 Hwy 12
16.) Prague – 301 W. Center Ave.
17.) Spencer – 107 W. Evans St.
18.) Staplehurst – 222 N. 5th St.
19.) Stuart – 105 E. 2nd St.
20.) Ulysses – 420 C St.
21.) Weston – 350 Elm St.
22.) Winside – 203 Vroman St.

Click Here to see this story on KTIV News 4 out of Sioux City.

NNTC to take part in FCC’s “Keep America Connected Pledge”

NNTC will take part in the Federal Communications Commission’s “Keep American Connected Pledge” during the COVID-19 pandemic.

Northeast Nebraska Telephone Company pledges for the next 60 days to: (1) not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic; (2) waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic; and (3) open its Wi-Fi hotspots to any American who needs them. (see above hot-spot locations).

Assistance for low-income households

With schools pushing for online coursework, we want low-income families to know about the FCC’s Lifeline program. The program aims to help low-income households pay for their telephone and broadband service charges by providing a monthly subsidy. To see if you qualify, click here.