Northeast Nebraska Telephone Company and its affiliated companies (the “Company”) intends to limit the
(“Policy”) to that needed to conduct business and to offer products and services that might be of interest to our
customers. A customer may provide individually identifiable information (such as your name, address, telephone
number or email address) (“Individual Information”) to the Company in a number of ways through the Company’s
website or services, for example, by ordering a service, sending an email, or registering to receive news or public
The Company does not:
• Collect Individual Information from our customers via our website unless it is provided to the Company. (The
Company does ask for individual information for account set up.)
• Sell Individual Information to unaffiliated parties.
The Company does:
• Use security techniques designed to protect customers’ information from unauthorized access.
• Collect, maintain and use customer information as necessary to provide the most helpful and targeted products
and services to meet customers’ needs.
• Honor customers’ requests to remove their names from our telephone or mail solicitation lists using reasonable
efforts to delete the information from existing files. (You may contact the Company to request such removal.)
• Provide access to Individual Information when the Company undertakes projects with business partners. This
disclosure is made with an understanding that our business partners will also treat the Individual Information with
respect for privacy concerns.
In addition to Individual Information, the Company may collect information automatically when a visitor enters the
Company’s website, such as the domain name, browser, the type of computer operating system, information about
the web page from which the visitor linked to the site, and time spent on different pages within the site. The
Company may use this information to evaluate and improve the site, and may share the information with business
partners and others.
A cookie is a small, encrypted data string the Company server writes to your hard drive that contains your unique
Company User ID. Cookies are used to deliver web content specific to your interests and to control access to your
personal shopping cart after your initial entry. The cookie permits the server to recall information from your
previous visit. A cookie is not used to access or otherwise compromise the data on your hard drive. With most
browsers, you can choose to change your browser settings to disable cookies. Please be aware that cookies may be
required to complete certain functions on the Company website and other Internet sites. Tracking technologies may
record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and
operating system types; clickstream patterns; and dates and times that the Company’s website is accessed. The
Privacy and Customer Proprietary Network Information
You authorize us to monitor and record communications to the Company regarding your account or the services
provided by the Company for purposes of quality assurance. For on-line orders, the Company may implement
reasonable procedures, including but not limited to validating information provided by you or restricting the
Revised August 2015
amount of equipment and services purchased on-line by a single customer. The Company reserves the right to cancel
or reject on-line orders at any time for security reasons or privacy concerns.
The Company will not give you notice of any subpoenas or court orders related to your account or use of Services
unless required by law. Information in our billing and customer care systems concerning your account and your use
of services belongs to the Company, and you have no expectation of privacy with respect to such information.You
agree that the Company may release information in its possession about you when required to do so by law,to
provide information to third parties solely for the purpose of assisting the Company in providing any service to you,
or if the Company reasonably believes that an emergency involving immediate harm to a person or property requires
The Company may analyze your account and usage information and share this information with its affiliates to
communicate with you regarding equipment or services that may become available to you. If you do not want the
Company to provide your information to our affiliates for this purpose, please notify us.
To provide services to you, the Company maintains certain customer proprietary network information (“CPNI”)
that includes the types of services that you currently have or have purchased, how you use the services, and billing
information for the services. When you view your account information or shop for products/services on-line, you
agree that the Company may display your CPNI on-line to fill orders or allow you to make account changes.
Disclosure of Account Information
As a general rule, the Company does not release customer account information to unaffiliated third parties without
your permission unless the Company has a business relationship with those companies where the disclosure is
appropriate. There are exceptions to this general rule. For example, the Company might provide information to
regulatory or administrative agencies so that they can accomplish their regulatory tasks (for example, responding
to a customer complaint) or to maximize the efficiencies of our own processes (such as correcting mailing
addresses). The Company will comply with legal requirements, such as a subpoena or court order or other similar
demand, associated with either criminal or civil proceedings.
The Company will only disclose account information to the customer whose name appears on the account. If you
instruct the Company in writing to release your account information to someone, the Company will honor your
request and provide that information. If other people need to have access and control of your account, such
persons must be jointly listed or identified as such on the account by the customer whose name appears on the
The Company may provide account information to other companies in the process of providing services to you. The
Company typically has a business relationship with these companies. For example, another company may be hired
for the process of billing your account. The Company may provide account information to collection agencies when
customers do not pay their bills. Use that can be made of this information is limited to collection activities for our
charges and for the charges the Company bills for others.
Value Added Offerings
Because the Company appreciates the trust you have placed in us, the Company continually looks for ways to
enhance our business relationship. From time to time, the Company may inform you about a product or service.
Using the information you have provided, the Company strives to limit our offers to those offers that the Company
believes you would appreciate receiving. The Company wants every contact you have with the Company to be a
positive experience. Consequently, if you would prefer not to receive these value-added services, offers and
opportunities, please contact us.
Children should consult with their parents or guardian before furnishing any data to the Company. Parents should
supervise their child’s on-line activities and the Company recommends that parents use one of a number of available
parental control tools that provide a more child-friendly on-line environment and can reduce the possibility of
children disclosing individually identifiable information without parental consent. The Internet offers open access
to a wide range of information and it is important that parents supervise and prevent access to inappropriate content,
email or chat sessions or inappropriate disclosure of Individual Information.
The Company is not responsible for content or privacy policies of other sites. You should keep this in mind when
accessing sites through links on the Company’s website.
The Company will strive to improve the services offered, and may update this Policy from time to time. The
Company reserves the right to expand our capabilities for information collection and use, and may change our
policies including this Policy at any time.
Should you have any questions or comments relating to this Policy or the Company’s privacy practices, please
contact the Company’s Customer Service Department at 110 East Elk Street / PO Box 66 / Jackson, NE 68743,
telephone 888-397-4321, or email at firstname.lastname@example.org.