Support Desk

Support Desk

 

Our Support Desk is available 24/7/365 for your convenience. We have a team of local support desk representatives that will be happy to assist you. When contacting the Support Desk you will be presented with an option to speak to a technician or to leave a message for the next available technician to return your call. It may be possible all representatives are assisting other customers, and rest assured if you leave a message your call will be returned by the first available Support Desk personnel.

By Phone: 888.397.4321 (toll-free), press 4
By Email: support@nntc.net

Email

Forgot Password

If you no longer can get into your email account because you forgot the password, please call us at 888.397.4321 (toll-free), press 1.  You will need to call from the phone number we have on file and you’ll need to verify the address on your account.

Incoming Mail Server

  • Type: POP
  • Server name:

    NNTC:
    mail.nntc.net
    Clarks:
    mail.clarks.net

  • Port: 110
  • If you have an option for SSL – you do NOT want that option enabled.
  • Username: the beginning portion of your email address – everything before the @ symbol (i.e. – jdoe@nntc.net or jdoe@clarks.net the username would be jdoe)
  • Password: your password for our service

Outgoing Mail Server

  • Type: SMTP
  • Server name:

    NNTC:
    smtp.nntc.net
    Clarks:
    smtp.clarks.net

  • Port: 25
  • If you are asked if the SMTP server requires a username and password – or requires a login – you do not select that option

Alternate Authenticated Outgoing Mail Server (for use with your tablets, smartphones, or laptops used for traveling outside of our service area).

  • Type: SMTP
  • Server Name:

    NNTC:
    smtp2.nntc.net
    Clarks:
    smtp2.clarks.net

  • Port: 587
  • You DO want to select the options that the Outgoing Server requires authentication – or a username and password. Then insert your same username and password used for the incoming server.

 

Broadband Transmission Lease Rate

 

Webmail

 

 

You also have the option to log in to view your email on the web from any PC. Simply insert your username and password for our service.

 

Email Filtering Service

 

 

Our email filtering service blocks unwanted junk and spam emails, as well as harmful viruses. Login here to review any quarantined email, as well as customize your filters and block or approve senders.